TERMS OF SALE
We are Vera Leather Design, a company registered in Colombia with our registered office at Calle 116 n 55 c 40 Bogota, Colombia. Our VAT number is 1022369363-4. Vera Leather Design (hereafter “Vera”, “Vendor”, “we”, “us” or “our”) sells products covered by the “Vera” trademark in Colombia. We operate the website www.verabyvera.com (“Website”).
In order to meet its customers’ needs and expectations, we have decided to create a distance sales network for certain of our products via the Website, in parallel with our network of direct and exclusive sales points. The list of Vera products available for distance sale (via internet) is available on the Website.
These Terms of Sale, and any contract between us, are only in the English language.
These Terms of Sale are applicable to all distance sales of Vera products via the Website. All distance sales of Vera products via the Website shall be regulated exclusively by the applicable Colombian laws excluding its conflict of laws rules. Before ordering any products from our site please read these Terms of Sale carefully and make sure that you understand them. Please note that before placing an order you will be asked to agree to these Terms.
The use of the distance sales service described herein is reserved solely for costumer. The term “Costumer” is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity. The resale, rental or transfer for commercial or professional reasons of products purchased on the Website is strictly forbidden.
We may modify these Terms of Sale at any time. Therefore, the Customer is asked to accept the Terms of Sale in force at the time of purchase. Every time you wish to order goods, please check these Terms of Sale to ensure you understand the terms which will apply at that time.
These Terms of Sale are published on the Website for the Customer’s knowledge, storage and reproduction.
Before placing an order on the Website, the Customer by clicking the relevant boxes shall fully and unreservedly accept these Terms of Sale, which form an integral and substantial part of these procedures. If you refuse to accept these Terms of Sale, you will not be able to order any products from our Website.
These Terms of Sale do not govern the provision of services, or the sale of products by subjects other than Vera, even in cases in which they are presented on the official Website via links, banners or other hypertext links. Therefore, before placing an order and/or purchasing products and services from subjects other than Vera, the Customer is invited to check the conditions of sale applied. In no case the Vera can be held liable for the provision of services by third parties.
Orders may be placed directly by persons of legal age who are not under legal disability.
Orders may be placed in English via the Website, or from our customer care service, Monday to Sunday, from 00:00 AM to 24:00 PM (GMT-1), excluding public holidays.
A valid e-mail address is required from the Customer in order to receive information concerning the Terms of Sale and any information concerning the order.
Each distance sale order made by the Customer covered by these Terms of Sale may be for one or more products.
We reserve the right to modify the limits for the quantity and/or types of products that may be purchased via distance sales, at any time.
The Customer is responsible for selecting the articles of interest to him/her. In the Customer’s shopping bag and contained within the Customer’s order summary is a description of the product(s) ordered, including measurements and sizes (where applicable), the total price of the products ordered including shipping costs and a digital photograph which provides a representation of the products available on the Website.
Although we take all appropriate measures to ensure the photographs on the Website faithfully represent the original products, including technological means to reduce inaccuracies as much as possible, certain variations are possible also due to the Customer’s computer’s technical characteristics and color resolution. Consequently, we cannot be held responsible for any inaccuracies in the graphic representation of the Vera products displayed on the Website for the above technical reasons.
Should the Customer need to modify (an article or quantity) or correct any errors in the order, he/she should follow the instructions on the Website.
Product prices include all taxes and duties, unless otherwise stipulated on the Website or on the order page.
The price of each product is displayed for the Customer prior to completion of the order. All prices are in USD and include VAT.
The order procedure is complete once the Customer confirms and submits the order. Upon confirmation, the order is received by Vera.
The Customer may automatically cancel the order before its confirmation by exiting the Website.
Therefore, before sending the order form to purchase products online, the Customer may carefully read and accept these Terms of Sale, which includes information on product returns.
The Customer can print and save or reproduce this document for his/her personal use; moreover, the Terms of Sale are always available on the Website. The Customer’s order(s) will be binding once the entire order procedure has been completed properly, without errors being identified on the Website. The contract between the Customer and us is to be concluded when the Customer receives confirmation of successful completion from us or PayU at the e-mail address provided by the Customer during the order process. The Customer will also receive a shipping confirmation email with a tracking number once the purchase has been sent.
In any case, Vera reserves, at its discretion, the right to decide whether or not to accept orders which are incomplete or incorrect or if the products are unavailable or the Customer is not a “customer/consumer” under applicable Colombian laws. In such event, Vera will inform the Customer that the contract is not concluded and that we will not be following up on the order, providing its reasons for doing so.
The Customer must make payment via one of the methods of payment indicated on the order form.
For payment via credit card, the transaction will be charged to your credit card once your order has been accepted and you receive by email the confirmation of its successful completion.
In order to prevent internet fraud, payments made via the Website are managed online by the relevant bank using tools provided by PayU. PayU is responsible for securely storing and automatically processing order data including credit card information.
Our online boutique uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it is transmitted over the internet. Our site features state-of-the-art security systems offered by PayU to encrypt and protect your payment details. Encryption makes your data illegible to Vera and to any third party, guaranteeing the total security of all transactions and of any card data you may wish to save in your account for future purchases.
We do not debit any amount from the credit card until your order has been accepted and you receive by email the confirmation of its successful completion. We do not apply extra costs for credit cards payments.
If, for any reason, the amounts due by the Customer cannot be debited, the sale process and sale are automatically cancelled.
Vera ships worldwide and you will be able to track your order at any time. The cost of shipping your order will be included in the price.
Your order will be fulfilled by the delivery date set out in our confirmation. The delivery may also be delayed depending on order verification and availability of the products. Vera is not responsible for any unexpected delays occurring during the shipment by the post agency.
Your order will be delivered to the delivery address you specify when placing your order. We cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses.
If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you. We reserve the right not to deliver to any region that is prohibited by applicable export laws.
Products comprised within the same order cannot be delivered to different addresses. At this time, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Deliveries are made by our trusted courier and/or post agencies take place on Monday to Saturday (or other normal working weekdays in regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm.
Please note that the courier may require deliveries to be signed for. Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to one week from those quoted in the order confirmation.
The delivery may also be delayed depending on order verification and availability of the products. Vera is not responsible for any unexpected delays, losses or damages occurring during the shipment.
If you order product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.
Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. If you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will responsible for reclaiming duty directly from your local customs office. Please also note that you must comply with all applicable laws and regulations of the region for which the product(s) are destined. We will not be liable for any breach by you of any such laws.
Vera will send you emails during the order process to keep you informed of the status of your purchase. You may track the delivery of your order by using the tracking number provided by the courier. You will find the tracking number for your order in the shipping confirmation email.
If you are ordering from within your own customs zone or region, import duties will not be applicable, however, you may have to pay VAT or local sales taxes.
For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or later depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.
The product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the product(s), including any delivery charges, has been received.
The products are the Customer’s responsibility upon completion of delivery. The Customer should check that all products received against his/her order as soon as possible and make sure they reflect what was ordered and that the products delivered are not damaged or not as described.
Should the Customer make a claim for loss, non-compliance or damage to the product and if we agree that the products received by the Customer do not reflect what was ordered or they are damaged or not as described, we will refund the Customer upon express Customer request, according to the terms and conditions described below. Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not mishandle them or attempt to modify or repair them. It is not possible to make returns at Vera boutiques.
Returned products must conform to our returns policy below.
You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them).
Before requesting a return please make sure the products comply with the following conditions:
- The products must be in their unworn (other than to try them on), unwashed, undamaged and unused original condition, with all labels, leaflets, any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.
- The products must be accompanied by the print of the purchase receipt to be sent online.
- The return must be requested within 15 (fifteen) days from delivery of the order.
- The return parcel must be handed to the courier within 5 (five) days from receiving return authorization from us by email.
- The parcel can only be returned from the original shipping country.
- The products were purchased online on verabyvera.com and not in Vera stores.
Vera reserves the right to refuse return of any merchandise that does not meet the above return requirements.
If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the product(s) up to the full price of the product(s).
You may cancel a contract at any time before your order is delivered and up to 15 (fifteen) days afterwards, beginning on the day after you received the products.
To cancel a contract, you must clearly inform us by completing and signing the cancellation form given in our Returns and Refunds policy and sending a PDF copy of it to the email address firstname.lastname@example.org. Please save one copy of the cancellation form for your records.
After we duly receive your email to which the cancellation form is attached, we will send you a separate email giving a return authorization and providing you instructions for the return of the product(s) which will include the details on return shipping and the return address.
- return products in their original packaging to ensure the necessary protection when in transit,
- place the sticker bag found inside the original package on one of the sides,
- prepare the items you wish to return in the original order box,
- properly close the shipping parcel,
- hand the shipping parcel to the courier within 5 (five) days from receiving return authorization from us by email.
If you cancel a contract between us in accordance with our policy, we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the product(s) to our returns address. However, this also depends on the required time from the customer’s bank procedures and policies.
The refund will be issued straight after the return has been accepted directly to the credit/debit card or PayU account used to make the original purchase and in the same currency.
We will refund the price of the product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the product(s) to us, and you are responsible for those costs. We will not be able to accept liability for lost or damaged returns. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
We reserve the right, at our sole discretion, to refuse returns of products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating that the products have been used, or products returned after the deadline indicated above, or lacking a cancellation form.
We also reserve the right to demand compensation for any damage caused by the Customer’s negligent conduct or misconduct when returning products. We cannot be held liable for lost or stolen products beyond our control, or for returns to the wrong address, or for delivery delays of returned products beyond our control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.
Excluding cases of defective products, willful default or gross negligence, we cannot be held liable to the Customer for any direct or indirect damage caused to him/her by the purchase of products offered for sale on the Website. In case of nonfulfillment of its obligations under the purchase agreement occurred with the Customer, Vera liability will be in any case limited to the price paid by the Customer for the relevant purchased product(s).
All Vera products purchased via the Website shall be covered by the 12 (twelve) months guarantee of conformity. Should a non-conformity exist regarding any of the purchased products at the delivery date, the Customer shall mandatorily denounce in writing to us such non-conformity within 2 (two) weeks from the date on which he/she has discovered it.
We guarantee the authenticity and quality of all the products sold on the Website. The “VERA” trademark, all the figurative and non-figurative marks and in general all other marks, illustrations, images and logos present on our products, accessories and/or packaging, whether registered or not, are and shall remain the exclusive property of Vera Leather Design and/or Mr. Felipe Bernardo Ruiz Lizarazo. Reproduction in whole or in part, modification or use of said trademarks, illustrations, images and logos for any reason and on any medium is strictly forbidden without the prior express approval of Vera and Mr. Felipe Bernardo Ruiz Lizarazo.
Any combination of said trademarks with other marks, symbols, logos or any distinctive sign suitable for creating a composite logo is also forbidden.
Reproduction in whole or in part, modification or use of drawings, models or patents that are the exclusive property of Vera and/or Mr. Felipe Bernardo Ruiz Lizarazo is also strictly forbidden.
Performance of services by Vera may be suspended in the event of unforeseeable circumstances or force majeure preventing or delaying their performance. We will inform the Customer of said unforeseeable circumstance or force majeure within seven days of its occurrence. Should the suspension of the services last more than 60 days, the Customer may cancel the order and receive a refund of all amounts already paid, as in Article 6 hereof.
These Terms and all sales made on the Website are governed by Colombian law and the Courts of Bogotá will have non-exclusive jurisdiction. If the Customer lives in any other country, he/she may bring proceedings in respect of online purchases made on the Website in their home country. For dispute settlement, the mediation procedure established under Colombian law can be used. Out-of-court dispute settlement is also possible, including through the use of the conciliation service that is an Alternative Dispute Resolution service provided by the Arbitration and Conciliation Center of the Bogotá Chamber of Commerce.
Online orders placed under these Terms of Sale are exclusively governed by Colombian law, excluding conflict of rules laws and private international law rules. The Vienna Convention on the International Sale of Goods of 1980 does not apply.
If the application of any provision of these Terms of Sale to any particular facts or circumstances shall for any reason be held to be invalid, illegal or unenforceable by a court, arbitrator or other tribunal of competent jurisdiction, then (a) the validity, legality and enforceability of such provision as applied to any other particular facts or circumstances, and the other provisions of these Terms of Sale, shall not in any way be affected or impaired thereby and (b) such provision shall be enforced to the maximum extent possible so as to effect the intent of the parties.