SHIPPING & DELIVERY
Vera ships worldwide and you will be able to track your order at any time. The cost of shipping your order will be included in the price.
Your order will be fulfilled by the delivery date set out in our confirmation or, if no delivery date is specified, then within 30 days after the date of our confirmation, unless there are exceptional circumstances.
Your order will be delivered to the delivery address you specify when placing your order. We cannot deliver to P.O. Boxes or to General Delivery/Poste Restante addresses.
If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you. We reserve the right not to deliver to any region that is prohibited by applicable export laws.
Products comprised within the same order cannot be delivered to different addresses. At this time, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Deliveries are made by our trusted courier and/or post agencies take place on Monday to Saturday (or other normal working weekdays in regions that do not follow a Western pattern of working week), excluding bank and public holidays, usually within the hours of 8am and 5pm.
Please note that the courier may require deliveries to be signed for. Please note that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, we may request additional identification information. Such verifications can extend the delivery time for up to one week from those quoted in the order confirmation.
The delivery may also be delayed depending on order verification and availability of the products. Vera is not responsible for any unexpected delays occurring during the shipment.
If you order product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please contact your local customs office for further information before placing your order. If you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included, then you will responsible for reclaiming duty directly from your local customs office. Please also note that you must comply with all applicable laws and regulations of the region for which the product(s) are destined. We will not be liable for any breach by you of any such laws.
Vera will send you emails during the order process to keep you informed of the status of your purchase. You may track the delivery of your order by using the tracking number provided by the courier. You will find the tracking number for your order in the shipping confirmation email.
If you are ordering from within your own customs zone or region, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or later depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.
The product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the product(s), including any delivery charges, has been received.
The price of products is as quoted on our website from time to time. Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping cart.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation.
Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge you the lower amount. If a product’s correct price is higher than the price stated on the website, we will normally, at our discretion, either contact you for instructions before despatching the product, or reject your order and notify you of such rejection.
Payment for all orders must be made by PayU, credit or debit card on the checkout page. We accept payment by most major credit and debit cards.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card, and products will not be despatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant product(s) stated. Discount codes cannot be redeemed for cash.