returns & refunds

Returned products must conform to our returns policy below.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them).

Before requesting a return please make sure the products comply with the following conditions, in accordance with Vera Terms of Sale:

  • The products must be in their unworn (other than to try them on), unwashed, undamaged and unused original condition, with all labels, leaflets, any special packaging and accessories included. Incomplete, damaged, worn or altered items cannot be accepted.
  • The products must be accompanied by the print of the purchase receipt to be sent online.
  • The return must be requested within 15 (fifteen) days from delivery of the order.
  • The return parcel must be handed to the courier within 5 (five) days from receiving return authorization from us by email.
  • The parcel can only be returned from the original shipping country.
  • The products were purchased online on verabyvera.com and not in Vera stores.

Vera reserves the right to refuse return of any merchandise that does not meet the above return requirements.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the product(s) up to the full price of the product(s).

You may cancel a contract at any time before your order is delivered and up to 15 (fifteen) days afterwards, beginning on the day after you received the products.

To cancel a contract, you must clearly inform us by completing and signing the cancellation form given below and sending a PDF copy of it to the email address info@verabyvera.com. Please save one copy of the cancellation form for your records.

Vera Leather Design

I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods* / for the supply of the following service*:
……………………………………………
……………………………………………
ordered on* / received on*: ……………………………………..
Names of consumer(s) : ……………………………………….
Address of consumer(s) : ……………………………………….
Signature of consumer(s) : ……………………………………….
Date : ……………………………………….

*Delete as appropriate

After we duly receive your email to which the cancellation form is attached, we will send you a separate email giving a return authorization and providing you instructions for the return of the product(s) which will include the details on return shipping and the return address.

You should:

  • return products in their original packaging to ensure the necessary protection when in transit,
  • place the sticker bag found inside the original package on one of the sides,
  • prepare the items you wish to return in the original order box,
  • properly close the shipping parcel,
  • hand the shipping parcel to the courier within 5 (five) days from receiving return authorization from us by email.

If you cancel a contract between us in accordance with our policy, we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the product(s) to our returns address. However, this also depends on the required time from the customer’s bank procedures and policies.

The refund will be issued straight after the return has been accepted directly to the credit/debit card or PayU account used to make the original purchase and in the same currency.

We will refund the price of the product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the product(s) to us, and you are responsible for those costs.

We will not be able to accept liability for lost or damaged returns. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

Should you have any questions or require assistance with your refund, please do not hesitate to contact us.